baliterkini / smeaker.com
Denpasar, Baliterkini.com - Bali’s Ngurah Rai International Airport has won third place for passenger service among the world’s airports serving 15-25 million passengers annually.
The Airport Service Quality Awards (ASQ) is a world-renowned global benchmarking program measuring passengers’ satisfaction based on feedback from actual travelers. The yearlong selection process surveys the opinions of 550,000 air passengers using 300 airports spread across 80 countries.
Winning first place in the same category was Gimpo Airport in Seoul, South Korean with second place in the ASQ Awards going to Tianhe Airport in China.
As reported by Metrobali.com, the announcement of the winners in the ASQ Awards was made at the annual conference of Airports Council International (ACI) held on the Gold Coast in Australia, April 18-20, 2016. On hand to receive the award on behalf of Bali’s Airport was the General Manager ofNgurah Rai International Airport, Trikora Hardjo.
The same award ceremony named Bali’s airport as “The Most Improved Airport 2015.”
When Bali’s airport first joined the ASQ ranking system in 2012, the service quality was put at only 4.74. That rating has improved dramatically to 60.7 in the latest survey.
Among the 34 separate areas surveyed by ASQ were overall service, including airport access, check-in process, availability and cleanliness of toilets, security, shopping and dining facilities. [BT / balidiscovery.com]